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Shipping & Returns


ORDER PROCESSING

All orders will be processed within 12 - 120 hours on business days after your order has been placed. Shipping delivery may take up to 2-5 business weeks. Once your package has been shipped from our fulfillment office, we send out a confirmation with the tracking information. 

If you would like to self-track your order, please use this link: www.17track.net/en/track?nums=

Thank you for your patience!

SHIPPING

Once your order is processed, shipping usually takes between 15 - 55 working days, depending on the item and its final destination. Please don't hesitate to contact us at support@theluxuryvibe.com if you have any questions - our support and customer service team always respond within 24 hours on business days. Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back ordered.

LOST, STOLEN OR UNDELIVERED PACKAGES

Please note that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns. If provided by our logistics partner, we will provide customers with tracking information on their order.

WHERE DO PRODUCTS SHIP FROM?

We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from.

RETURNS

To return an item please email us at support@theluxuryvibe.com for further instructions. Do not send your item back to the manufacturer, unless our support team explicitly instructs you to do so. To complete your return, we require a receipt or proof of purchase. You have 30 days upon receipt to raise a claim. If 30 days have exceeded, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customers are responsible for return shipping. Shipping costs are non-refundable. Returns are processed in store credit ONLY, no refunds. Once we receive returned packages they are inspected and will be processed within 3-6 business days. You will be given a store credit of the amount of the item at the time of purchase minus shipping charges (if applicable). Store credit will be emailed to the customer's email address that was used during checkout. Please note that all store credits will expire after a year! Depending on where you live, the time it may take for your exchanged product to reach you, may vary (please see FAQs on delivery times). If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a store credit will be sent to your email address used during checkout.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@theluxuryvibe.com.

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For further questions, please review our FAQs or contact us before your order at support@theluxuryvibe.com.